LICENSING
All members of the National Register of Kennels and Catteries will have a licence issued by their local authority
Kennels and catteries are required to be licensed under the Animal Boarding Establishments Act (1963). These basic requirements remain in place but in the succeeding years stakeholders, representative bodies, veterinary surgeons and representatives of the Chartered Institute of Environmental Health have come together to establish generally accepted interpretaions of the Act known as Model Licence Conditions (MLCs) which are updated as and when considered necessary.
MCLs are recognised as providing the basic requirements which any licensed premises must fulfil and can be modified or extended by the licensing authority should they feel it necessary.
One of the conditions is that the establishment's licence should be displayed to the public.
The MCLs for catteries were updated in 2013 and the full document can be found here.
The MCLs for kennels are currently being updated. The most recent document was published in 1995 and can be accessed by clicking here.
GENERAL CODE OF PRACTICE
All members of National Register of Kennels and/or Catteries have agreed to abide by this Code of Best Practice
1. Purpose
1.1 This Code does not replace organisations individual codes that have already been developed. It does, however provide the general public with an objective measurement that can be used to help them choose an appropriate kennel and/or cattery.
1.2 It sets out the key principles and standards which kennels and/or catteries are expected to follow and uphold.
1.3 The Code is intended to reflect the good practice that already exists.
2. Scope and Objectives
2.1 Individuals have professional obligations to their clients, the animals they are keeping, their employers (where relevant), to one another, to students, the animal requiring the service, to colleagues in other disciplines (e.g. Veterinary Surgeon) and to society.
2.2 In order that they may discharge their obligations to their clients they must be able to meet the expense of the professional provisions which are necessary for safeguarding and promoting the rights of both the client and the animal. The primary objective of this code is to express the values and principles which are essential to those working with animals.
3. Core Values
- Animal welfare
- Competence
- Confidentiality
- Effective provision
- Integrity
- Legality
- Service to the client
- Transparency
- Commitment to National Occupational Standards for kennelstaff as published by the UK Commission for Employment and Skills
- Commitment to CPD (Continuing Professional Development)
4. Principles
Individuals and organisations have a duty to:
4.1 Ensure that the main requirements of the code are readily available to clients.
4.2 Work within the legal framework of the country where the service is being delivered.
4.3 Safeguard and promote the welfare of others especially the client and the animal.
4.4 To work in the best interests of the animal and the owner or person responsible for the animal’s care. Avoid any individual behaviour which might unreasonably violate professional boundaries, unreasonably damage professional relationships or cause harm to the animal or client.
4.5 Use professional knowledge, research and experience to contribute to caring for any animal in a confined environment. Encourage other practitioners to recognise and maintain similar standards. Contribute to the education and training of colleagues and students by sharing knowledge and experience.
4.6 Ensure that they do not act out of prejudice against any person or group, on any grounds including origin, ethnicity, class, sex, status,sexual orientation, age, disability.
4.7 Be honest, transparent and accurate about their qualifications, competence, experience, achievements and affiliations.
4.8 Take on clients only within the business's existing capabilities .
4.9 Encourage clients to seek professional advice for a veterinary surgeon or other professional where appropriate.
4.10 Maintain and extend competence in order to provide a quality service that is accountable. Appraise new methods and techniques in order to extend experience.
4.11 Provide honest and reliable written (where appropriate) information and advice for clients, maintaining objectivity in judgements.
4.12 Take appropriate action if health or any other factor is likely to interfere with judgement or performance of duty.
4.13 Make it clear when making statements whether you do so as a private individual or as a representative of a particular organisation or group.
4.14 Keep a record of all complaints and actions taken.
4.15 Hold appropriate and adequate third party, as well as professional indemnity insurance and other insurance corresponding to the activities undertaken.
5. Conflict of Interest
Individuals must be alert to the possibility of any conflict of interest which may affect their ability to exercise discretion or bias their judgement.
6. Informed Consent
Individuals will not act without the informed consent of their client, unless required by law to protect the animal, the person or another from the risk of harm.
7. Confidentiality
Consent to disclose information must be obtained from the client before sharing related information with third parties. Any disclosure of information must be made only with the client’s written permission unless there are overriding legal, safety or ethical considerations.
8. Record Keeping
This must comply with the Data Protection Act.
9. Continuing Professional Development (CPD)
In order to maintain, develop and enhance practitioner skills groomers should undertake appropriate CPD on a regular basis. This must be recorded by the individual. Individuals are also encouraged to reflect on their own professional practice.
10. Commercial Obligations
10.1 Practitioner advertising must not:
- Mislead or deceive users of their service.
- Be sensational or make unrealistic, or unsubstantiated claims.
- Create unjustifiable expectations.
- Make claims of superiority or disparage colleagues or members of other organisations or professions.
10.2 Practitioners must not sell or recommend a product, service or an individual service provider without being first satisfied that this would benefit the animal under their care and that they are suitably qualified to make such a recommendation.
10.3 The recommending kennel and/or cattery must disclose to the client if they gain a commercial benefit by making such a recommendation other than a normal 'mark-up' on any product. Kennels and/ or catteries must not allow such an interest to influence their choice of provision, service, care or treatment to the detriment of the animal or service user.
10.4 There must be transparency in the charges, terms and conditions of the service that the kennel or cattery provides.
